According to industry research:

• On average, employees spend 2.1 hours per week dealing with conflict. That's 385 million working days in the U.S. alone.
• Workplace conflicts cost the employer 10% of the salary of the employees involved.
• Unresolved conflict can escalate to personal attack, absenteeism, inter-departmental conflict, resignation, termination, and project failure.
• Fortune 500 senior executives spend 20% of their time on litigation.